We ship our entire premium seafood catalog—including Fresh, Live, and Frozen seafood— to all 48 states.

We do not ship perishable seafood to Canada, Puerto Rico, or other international destinations. However, we do offer real-time calculated shipping to Canada for non-perishable items only (such as dry goods and accessories).

We use FedEx. If you prefer to use UPS instead, please let us know when you place your order.

All fresh and frozen seafood orders from Intershell seafood are shipped from our facility located at 9 Blackburn Drive, Gloucester, MA 01930.

You can calculate your estimated shipping costs once the items are added into your cart by opening your cart and finding the “Shipping Calculator” button. All shipping costs are based off the total weight of your order, the type of seafood ordered, and the zone you are located.

We'll email you a link to your tracking information once your package has left the warehouse and scanned by FedEx. You can also track your orders by logging in to your account and viewing your most recent orders.

If your order has been split into multiple shipments, you'll receive separate dispatch emails with different tracking numbers. This way you can track each package individually. 

If the tracking doesn’t show any updates or is blank, please allow until your estimated delivery date for your order to be delivered. There may sometimes be a delay with your tracking being updated.

At this point in time, we do not offer free shipping. At Intershell, we maintain a policy of transparent pricing. To achieve this, we do not include freight costs within our product prices. This allows us to provide our customers with the most accurate and up-to-date shipping rates based on their specific location and order size. We believe this level of transparency ensures you are always aware of the exact costs associated with your purchase.

If your order has not yet been fulfilled or shipped, we may be able to update the shipping address - Please contact us.

If your order has already been shipped, updating the shipping address will cause a one-day delay, which may adversely affect the contents of your order. Please double-check your order confirmations ensuring
that the correct shipping address has been entered.

Yes, you can pick a delivery date by using our digital calendar located within your shopping cart.

We deliver Tuesday through Saturday. We do not deliver on Sundays, Mondays, or major holidays.

You must place your order by 12:00 PM EST to be eligible for same-day fulfillment (subject to product availability). Perishable orders placed after 12:00 PM EST on Fridays or over the weekend will be fulfilled and shipped on Monday.

Because specialized insulated coolers, dry ice, and gel packs are incredibly costly for smaller shipments, orders under $95.00 will be charged a $19.95 packaging fee.

We recommend you are home to receive your delivery, but it is not required. It is the customer's responsibility to receive the package(s) on the date of delivery and within a timely manner after the order has been delivered.

All shipments are sent with a Shipper Release clause, meaning that as long as the driver feels comfortable leaving the package at the delivery address they will, without requiring a signature. This ensures that our shipments are received within a timely manner due to the perishable nature of our products.

If anything is wrong with any of the contents within your order, and you do not reach out within a few hours after delivery, you may lose the right for reimbursement via store credit.

Intershell and FedEx are closed on the following holidays, and no shipments will be delivered. When ordering for a holiday event, please request a delivery date that does not fall on the holiday itself.

• New Year's Day (January 1)
• Memorial Day (last Monday in May)
• Independence Day (July 4)
• Labor Day (first Monday in September)
• Thanksgiving Day (fourth Thursday in November)
• Christmas Day (December 25)