WHEN YOUR ORDER
ARRIVES
Remove your food products as soon as possible from the box, refrigerate your fresh items and freeze your frozen goods until you are ready to prepare them for consumption. For optimal freshness and quality, we recommend eating fresh or live seafood within 1 to 2 days after you receive your product.
Our Intention
While some seafood can be eaten as “sashimi,” we suggest to our customers that they cook seafood fully before consuming or serving. Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of food-borne illness, especially if you have certain medical conditions. Our products are intended to be cooked, unless otherwise labeled for consumption as sushi or sashimi.
We guarantee our quality by observing all food safety handling and practice good manufacturing requirements in the processing, packing, and shipping of your seafood order, please immediately report any concerns you may have about the quality within 24 hours of receipt – never leave our fresh or frozen seafood outside the proper refrigeration.
In Disclaimer: We are not responsible for any illness or sickness if you consume a product beyond its shelf life, or if you have an allergy to any particular item.
Live Shellfish & Crustaceans
For live seafood like shellfish & crustaceans, store them in your refrigerator immediately after receiving your items. You may clean your live shellfish with fresh water to rinse any sediment or ocean particles off it before you prepare your food for consumption, but don’t put any live shellfish or crustacean in fresh water.
Shellfish Note: All shellfish needs to be kept properly hydrated. When shellfish are left to the open air, moisture starts to evaporate from the meats and other tissues, always try to cover shellfish with a moist paper towel.
Important: Do not store any live seafood in a bag and seal it. Sealing the bag will cut off important oxygen flow that your live items benefit from. Yes, live seafood also need oxygen to breath just like us!
How To Properly Defrost Frozen Products
If you have received your seafood in frozen form, retrieve your frozen items from the freezer and store them in the refrigerator at least a day before you want to serve it. Allow 12-24 hours for your product to properly defrost.
For frozen Stuffed Clams & Clam Pies, follow the directions on the label.
Do Not Consume If
The product has an usual odor.
The product shows no signs of life.
Shellfish items should be disposed of if the shell remains open, does not close, or has a hollow sound. You can test this by tapping it on a solid surface. Note: Sometimes, the shell will be open slightly, but it does not mean that it is not good. Just tap the shell a few times on a hard surface, if it closes, it is still alive and safe for consumption.
Live Urchins: When an urchin shows no signs of life, all of the spines will lay flat and not stand up.